Monday, November 15, 2010

Customer Service

It's very easy for me to focus on the negatives sometimes. I must admit I have a slight bend toward the pessimistic side. Okay whatever, I'm a full-blown pessimist. My friend from college (who is from the South) would say to me, "Calm down, Pennsylvania!" whenever I got ticked off after receiving bad customer service from some bimbo girl. So maybe it's where I'm from (I was born in Philly), maybe it's my Irish heritage, maybe it's simply my sinful nature but I don't have much tolerance for rudeness when I'm purchasing something. Seriously there's nothing that irritates me more then when a patron is treated like dirt. Whatever happened to the phrase, "The customer is always right?" Ugh...don't even get me started. I'm sure we all could give a million examples of those negative experiences but that's not the purpose of this post. I'm going to focus on the positive for once. Actually what I'm about to share pretty much made my jaw drop since I couldn't believe the incredible customer service I received.

Remember this post about my Pottery Barn lights? 

Well when I bought this light for my friend, I don't know what happened but somewhere from the store to my house I lost the chain and ceiling medallion. So first thing the next morning I called the store and asked if they had it. The girl I talked to put me on hold and checked around but to no avail. Nothin'. So she took my name and number and said she'd call me if anything turns up. Well skeptic me thought, "Yeah right. I'll never hear back from them again." So I called later on that evening. I talked to a manager who was super nice who again took my info and said she'd call me back in a half hour after she looked around the store. Well a half hour or so later, she called back and sincerely said she looked and looked and found nothing but that she was going to keep my info and call me if she found anything later. I felt pretty good after that since I felt they did all they could but it just wasn't there. Well a couple days ago I received a call from another associate and she said she found something that might work. She had two chains and one medallion and she wasn't sure which one I'd like better so I could use whichever one I wanted. AND THEN she asked for my address so she could send them to me. Seriously? I couldn't believe it. Who does something like that these days? So there's your little encouragement for the day/week/month/year. Okay for me it's left a lasting impression and I will always remember that amazing story of unheard-of customer service that I received from Pottery Barn. Yay! Good customer service still does exist! Maybe that darn glass is half full after all.


  1. I'm right there with you! It's frustrating when the cashiers just ignore you or blow you off, but it's very encouraging when you find a store/company that will help you with what you need. : )

  2. Hey, that's great news. A little smile for your day.


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